1. Eligibility for Refunds

• Refund requests must be submitted within 7 days of service completion.
• Only services that were not performed as agreed upon or were unsatisfactory due to company fault are eligible for a refund.
• Custom services, including custom blinds solutions, are non-refundable once work has commenced.

2. Refund Process

• To request a refund, contact our customer service team at info@llwinblinds.com
• Provide your service details, proof of dissatisfaction (if applicable), and any relevant documentation.
• Our team will review your request and respond within 5-7 business days.

3. Partial Refunds

• Partial refunds may be offered for services that were only partially completed or did not meet agreed-upon standards.
• Window cleaning services may qualify for a partial refund if areas remain uncleaned despite our cleaning standards.

4. Non-Refundable Services

• Consultation services are non-refundable once provided.
• Any service completed as per agreement but not meeting personal preferences is not eligible for a refund.

5. Rescheduling and Cancellations

• Cancellations made 24 hours before the scheduled service may be eligible for a full refund.
• Cancellations within 24 hours of the service appointment may incur a cancellation fee.
• Rescheduling requests are allowed without penalty if made at least 24 hours in advance.

6. Contact Us

If you have any questions regarding our refund policy, please contact us at info@llwinblinds.com We appreciate your business and will do our best to resolve any concerns.